Serving South Metro Atlanta and North Central Georgia since 1948

Out of Gas Policy

To Our Valued Customers:
Spalding Gas Inc. has the following policy when we introduce propane into a tank where the customer has run out of gas in their tank. Spalding Gas does our utmost to provide to provide a safe environment for both your family and our employees which requires we follow certain industry prescribed safety measures.

Unfortunately, we realize there may be times when you unexpectedly run out of gas. This can create an unsafe environment for both you and our delivery drivers, especially if these emergency deliveries occur late at night. These procedures adhere to state regulations and insurance carrier requirements:

If you experience a situation where you run out of gas, you should:

  1. Close the service valve on the propane storage tank.
  2. Shit off all appliance valves.
  3. Call Spalding Inc. .

It is imperative you are at home, so we can check the entire gas system for leaks and light all pilots. IF we arrived and NO ONE IS HOME and find your tank is empty, WE CANNOT FILL YOUR TANK. The driver will leave an “Out of Gas” tag, instructing you to call us.

Depending upon staff availability, you may request a special trip other than your regular scheduled day during office hours 8am – 5pm, Monday – Friday. The following is a list of charges:

Customer on “Automatic or Budget”

NO CHARGE

Customer on “Will Call” and/or “COD”

$50

Delinquent Automatic or Budget Accounts

$50

There may be an additional charge for after hours, weekend, or holiday calls added to the above fees. Delinquent Account balances due & payable at Time Of Delivery in addition to above fees.

For Customers who are will call or COD accounts, as a friendly reminder, in order to avoid running out – always order you next delivery when your tank reaches 20%, this will allow up to seven (7) days for scheduling. Delivery requests can be made after business hours with our answering service. Be sure to leave, name, address,telephone number, gallons requested, and if COD – verify payment option.

If you are NOT already an Automatic delivery customer and would like to be put on automatic service at this time, please contact our office to make arrangements. SAve $.05 per gallon to be AUTOMATIC DELIVERY!

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